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Transform outpatient productivity with Accurx
We help trusts to care for more patients without needing extra resources. Drawing on our extensive experience in primary care, we can support trusts release 20% capacity by implementing the Clean Clinic Model with Accurx’s technology.
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Our Clean Clinic Model is centred around 3 core principles:
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Great tool to use to communicate better with patients and get them to receive information quickly and efficiently.
It has simplified my team’s workflow, in terms of patient follow ups, allowing us to spend more time with those that need us.
How Accurx Technology supports the Clean Clinic Model
Empower patients to request care only when needed
With Accurx’s Patient Triage:
- Improve patient access – give patients the ability to submit digital healthcare requests when needed, so you focus on those who truly need care
- Funnel and triage demand into one shared inbox – prioritise admin and clinical matters with ease
- Resolve queries at pace – action requests with SMS messaging and patient questionnaires
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Screen and monitor patients remotely
With Accurx’s patient messaging and questionnaires:
- Make informed decisions - use ready-made or custom templates and questionnaires to support clinical assessments or admin tasks
- Free up clinical capacity – screen and review patients remotely and share normal results via SMS
- Improve patient satisfaction - cut phone calls with a more responsive service
Contact multiple patients at once
With Accurx’s batch messaging:
- Reach more people - contact up to 25,000 patients at once
- Reduce DNAs - send automated appointment reminders and allow patients to cancel or rebook
- Validate your waiting lists - with a 70% response rate, expect high patient engagement
Find and contact any Primary Care NHS professional
With Accurx’s Message GP:
- Contact a patient’s GP in 3 clicks – no need to search for details
- Get fast responses – median read time under 1 hour, with 98% of GPs using Accurx
- Have a 2-way conversation – ask questions or seek advice effortlessly
All supported with a dedicated transformation and implementation package
- Change made easy - Accurx has a proven track record of delivering exceptional transformation and implementation support to ease teams into changes
- Tailored to your needs - we offer flexible transformation packages, backed by a team of clinical experts who tailor solutions to the unique needs of each service
- Evaluate what works - we can run pathway redesign workshops and benefits-analysis to ensure you have the evidence of what works
Set the benchmark for other trusts across the country
With a government committed to restoring 18wk RTT performance, there is a unique opportunity to demonstrate a modern way of delivering outpatients that is optimised for access, productivity, and patient experience.
It’s so (sic) far the best communication mode we have in our organisation to be able to get in touch with the GP and patients.
Phone lines were the bane of my life…[Now] if I have 5 messages via the digital form, I'll have a quick flick through and see who needs to be called first. Often I don't even need to call back and can simply reply to the patient with a text message.
Resources
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Unfractured communication in virtual fracture clinics
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Reducing DNAs with patient messaging
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